It can take up to an hour after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.

If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via phone or mail.

Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

It depends on where you are. Orders processed in Netherlands will take 1-2 business days to arrive. Overseas deliveries can take anywhere from 2-5 days. Delivery details will be provided in your confirmation email.

We take satisfaction in providing our customers with fast and reliable shipping and thus offer express as our standard preferred method with our reputable delivery services.

Netherlands: Free shipping
European Union: €12.95
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom 
Rest of World: €19.95

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Some of our items fit true to size, however other items have an oversized fit. Therefore, we recommend you take a look at the product page of the item you're interested in for specific sizing information.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Our returns policy allows you to return products unused within 30 days of receiving them. You can open the parcel and check the contents. Once we've received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original labels attached and in the original packaging.

Just email us directly and we’ll take you through the process. Even easier is our refund portal: https://avek-amsterdam.shipping-portal.com/rp/

You can contact us through our contact page! We will be happy to assist you.